Privacy Policy

INTRODUCTION

Little Hinges Pty Limited and its related bodies corporate (“Little Hinges”, “we”, “us”, “our”) operate the following websites (“Websites”):

  • littlehinges.com.au
  • littlehinges.com

​This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Websites or services, you consent to the collection, use, and disclosure of your personal information as described in this policy. We may update this policy from time to time and will notify you of material changes.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name, address, phone number, email address
  • Occupation and interests
  • Information provided via forms, applications, surveys, or correspondence
  • Information collected via cookies, pixels, or similar technologies (such as IP address, device identifiers, and browsing activity)
  • If you use social login, limited information from your social network profile (e.g., username, email, profile photo)
  • Information provided for employment or shareholder purposes

We do not intentionally collect sensitive information (e.g., health, ethnicity, political opinions) unless legally required or with your explicit consent.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Register or create an account
  • Fill out forms, applications, or surveys
  • Contact us or interact with our services
  • Subscribe to alerts or newsletters
  • Apply for employment or provide referee details
  • Use our Websites, including through cookies and tracking pixels

We may also collect information from third parties, service providers, or public sources where permitted by law.

4. How We Use Personal Information

We use your personal information to:

  • Provide, manage, and improve our products and services
  • Respond to your enquiries and requests
  • Personalise your experience, including content and advertising
  • Conduct analytics, research, and surveys
  • Verify your identity where required
  • Send you marketing and promotional communications (with opt-out options)
  • Comply with legal obligations

We may use cookies, web beacons, and pixels (including Meta Pixel) to collect information about your use of our Websites for analytics and targeted advertising. You can opt out of such tracking as described below.

5. Direct Marketing and Retargeting

We may use your personal information to send you marketing communications about our products and services, or to show you targeted advertising on third-party platforms (such as Meta/Facebook). We do not share your personal information with third parties for their own marketing purposes without your explicit consent.

You can opt out of direct marketing at any time by following the instructions in our communications or contacting us.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Our related companies, service providers, and business partners
  • Third parties who assist us in providing our products or services (including IT, analytics, and marketing providers)
  • Third-party platforms (such as Meta) for retargeting, only where permitted by law and in accordance with this policy
  • Government authorities or regulators where required by law
  • Other parties with your consent or as otherwise permitted by law

If you request information from third parties via our Websites, their privacy policies will apply to the information you provide to them.

7. Overseas Disclosure

Some of your personal information may be stored or processed outside Australia (including in the United States, Europe, and Asia) by our service providers. We take reasonable steps to ensure that overseas recipients do not breach the APPs and that your information is protected.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

9. Access and Correction

You may request access to, or correction of, your personal information held by us by contacting our Privacy Officer (details below). We will respond to your request within a reasonable time and in accordance with the law.

10. Cookies, Pixels, and Tracking Technologies

We use cookies, web beacons, and pixels to collect information about your browsing activity for analytics and advertising purposes. You can manage your cookie preferences through your browser settings and opt out of targeted advertising via the relevant platform’s controls.

11. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact our Privacy Officer at [email protected]. We will respond promptly to resolve your concerns. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Links to Other Websites

Our Websites may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. European Economic Area (EEA) Users

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including rights to access, correct, delete, or restrict processing of your personal data. Please contact [email protected] for further information.

14. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer
Little Hinges Pty Limited
Email: privacyofficer@littlehinges.com.au

Last updated: 9 May 2025